We manage delivery and returns logistics worldwide
eShopWorld controls the entire logistics operations for the management of consolidated collections and customer returns, choosing how to route shipments via delivery carriers who are expert in their own region. This provides huge cost and enhanced service level advantages.
The delivery options presented to your customers will depend on your product characteristics taking into account:
Product value: more expensive items are normally delivered signed express; and
Weight and dimensions: small items up to 2kg can be delivered via the standard mail.
eShopWorld offers your customer delivery options appropriate to their region and according to the shipping rules that you specify. We can also advise on the best delivery options in relation to regional and product characteristics.
Handling international returns
The appropriate handling of international returns is determined by a number of factors:
Transportation cost as a percentage of the value of the goods. In some cases the value of the product does not justify the cost of returning it. Alternatives available include certified destruction or resale through secondary markets
Dealing with international tax authorities. Where refunds are to be made to customers the local taxes paid must be claimed back. Duty drawback can be facilitated based on return to our distribution centre or on certified destruction.
Consumer rights legislation. Consumer rights linked to refunds vary across regions.
eShopWorld offers local returns in 220 countries worldwide. We directly handle returned goods for verification and duty drawback purposes, as well as offer storage with bulk freight return services. This flexibility helps us to create the correct and most cost-effective policies for your international sales.
eShopWorld controls the entire logistics operations for the management of consolidated collections and customer returns.