Modular Approach

One single integration allows you add 
capabilities as you need them.

Different retailers have different global competencies and strategies, so we offer a modular approach to global eCommerce enablement. Our scalable solution modules span the entire customer and retailer journey. Extremely agile, these modules can be mixed and matched as needed and tailored to meet your specific needs, which can vary country by country.

Easy Integration

Our solution modules also integrate easily within your environment—no costly or prolonged IT integrations needed. eShopWorld can have you up and running for global eCommerce faster than you think.

Just install a small Java script on your website for immediate access to a localized version of your site. Alternatively, you or our IT development team can interface with our pre-developed API web services to access all our cross border functionality and services.

Global Checkout

Reduce cart abandonment and maximize conversion rates with our multilingual Global Checkout module with full landed cost visibility.

With our secure, PCI-compliant checkout, we offer you the choice of providing in-country or FX driven pricing.

In-country pricing aligns the online and offline shopper journey, with duties and taxes included in a country specific price, in the shopper’s currency. This is a superior customer experience, which maximizes conversion.

FX driven pricing converts your domestic pricing to the shopper’s currency and displays duties and taxes, at the checkout.

Both of these models allow shoppers to view the fully landed cost, including goods, duties and taxes and shipping, with a guarantee that no further charges will be payable upon delivery. eShopWorld remits to the you, the retailer, in your preferred currency, and provides full protection against charge backs and currency fluctuation. We also allow you or eShopWorld to act as the Merchant of Record.

Learn about our Global Checkout

Payments

Let global customers pay with their preferred method of payment.

Our Payments module has been designed to let customers around the world pay using the same methods they trust and use in domestic eCommerce. For example, we let shoppers in Russia pay using one of several popular electronic wallets, or via cash on demand, whereas shoppers in Germany can pay by ELV direct debit. Whatever method is preferred in a given local market, with eShopWorld Payments, you can be assured that shoppers will be able to complete a purchase.

With both Global Checkout and Payments, when eShopWorld is the Merchant of Record, you are completely protected from fraud risk. Should a buyer use a fraudulent credit card, it’s our problem, not yours. We reduce your risk to zero.

Learn about Global eCommerce Payments

International Shipping and Returns

Hand off all or some of your order fulfilment challenges, from shipping and delivery—including carrier management and cross border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, multiple global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target markets.

With full tracking throughout the order journey, and branded portals for both delivery and returns, our logistics solutions bring you, the retailer, and cross border shoppers closer together.

Learn about our International Shipping Solutions

Customer Service

Provide excellent customer service.

Cross border customers will be more likely to buy from you if they know they have someone to turn to with their questions or concerns. At eShopWorld, we offer a multilingual customer care service to supplement your domestic customer service team. Your shoppers can have multi-channel access to our team through email, phone or online chat. We can also provide your team with the tools and information it needs to better support your international customers.

Our customer service portal, provides complete visibility of every aspect of an order, and enables a variety of services, including:

 

circle_25x25px   Order tracking

circle_25x25px   Family of order relationships

circle_25x25px   Credit and Claims processing

circle_25x25px   Cancellations

circle_25x25px   Duty and tax charges on individual order items

circle_25x25px   And much more

Retailer Administration

Understand the data your sales generate.

Our Retailer Administration module provides you with the data, metrics, and reports you need to fully understand and enhance your international sales efforts. A report center provides configurable reporting for a range of information, such as order completion, delivery performance, and product sales by country.

Catalog Management

For international sales, catalog management can be a nightmare for some retailers. Depending on the pricing model you select, we can help prepare your product catalogs for global markets and keep them current with ever-fluctuating import duties. Working closely with your team, our experts assign HTS codes to products; identify those with export, import, or shipping restrictions; and help you plan accordingly.

Marketing Insights

Improve and enhance your international marketing strategies and campaigns

Since 2010, we’ve worked with the world’s biggest retailers, have processed millions of payments, and delivered millions of parcels. We offer data analysis, aggregated from our clients’ real world experiences, and strategic reports, helping you to develop your global expansion strategy. Our insights into regional markets and cultures can help you tailor your marketing messages and promotions to take into account and take full advantage of cultural differences and nuances. This knowledge can give you the edge and drive sustainable success in cross border markets.

Learn more about Global Market Insights

Want to know more about our modular solutions? Send us a message using our contact form and we’ll get right back to you.
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