eShopWorld

Logistics Infrastructure

Manage global logistics effortlessly
from shipping and cross-border clearance to returns

Logistics Infrastructure

eShopWorld – Shopper-Centric Experience

Carrier Agnostic

Rather than partner with one carrier, eShopWorld has partnered with delivery services and logistics providers worldwide who are experts in their respective regions. As a result, we can provide retailers with the most efficient, flexible, and cost-effective services for your target region.

eShopWorld – Shopper-Centric Experience

End-to-End Logistics Services

We offer services to handle any or all of your logistics needs, from shipping, cross-border clearance, and delivery through returns management. We tailor each logistics component to best meet the needs of your company, your international customers, and your target markets.

eShopWorld – Shopper-Centric Experience

Flexible and Customizable

We let retailers pick and choose all or a portion of our logistics services, set policies, and vary services by country. Our logistics management software also integrates easily and seamlessly with most commercial and homegrown shopping platforms.

Shipping and Delivery Multiple delivery options

Shipping and Delivery
Shipping and Delivery


Because eShopWorld is carrier agnostic, we have the flexibility to ship from our warehouse or yours, offer in-country fulfillment or regional fulfillment. We can ship using whichever carriers make the most sense for your business. We can also offer your shopper multiple delivery options—standard, express, and others—that are locally optimized and based on market preferences.

Your shoppers can also check the delivery status of their orders by linking from your site to a delivery tracking portal branded with your “look and feel” that aggregates tracking from multiple global carriers and transport modes.

Cross-Border Clearance Taxes. Customs. Duties. Compliance.

Taxes. Customs. Duties. Compliance. No way around it; shipping across the border comes with its own set of challenges. Let eShopWorld manage cross-border clearance issues seamlessly for you, to make it simple for you to ship to international customers.

We provide all the necessary export and import documentation to ensure that you comply with all customs requirements. In many countries, our simplified clearance procedures help your goods pass through country borders quickly and cost effectively. If you desire, we can also allow your shoppers to opt to pay for duties and taxes when the product is delivered.

n many countries, we can also offer duty drawbacks, so that if any of your goods are returned, you can recoup duties paid on them that would otherwise be lost.

Cross-Border Clearance
Cross-Border Clearance



Returns Management Handle the whole process

Returns Management
Returns Management


Just as if they had bought locally, your customers can return items easily, and your brand reaps goodwill by providing superior customer service. All a customer has to do is link to our returns management portal—branded with your “look and feel”—to request an RMA, select items to return, select a return method, and print a shipping label or schedule collection of the item.

You control the return policy, setting policy parameters by country, product, and purchase date. You can have items returned to our local or regional return centers, where we can inspect the items, record valid or unsolicited RMAs, and ship items back to you or certify destruction.

We also manage refunds, returning funds to the shopper in the currency and exchange rate of the original transaction, as well as any VAT and duty drawbacks. We handle the whole reconciliation process with local customs authorities.

Type of enquiry

Customer Service

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Latest Whitepapers

Hand off all of your order fulfilment challenges, from shipping and delivery—including carrier management and cross-border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target market.

Latest Market Insights

Hand off all of your order fulfilment challenges, from shipping and delivery—including carrier management and cross-border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target market.


  • Plan your marketing activities across 6 global regions and 24 countries - free 2015 Global eCommerce Event Calendar created as a resource to ease the planning of region-based online marketing programs.


  • Irish online consumers spend €3,867,044 every minute on an average day in online payments, 20% of total Visa payments.


  • People who shop online using their mobile devices tend to spend twice as much via digital channels than those not buying on mobile devices.


  • France, the sixth biggest eCommerce market worldwide and third in Europe, behind Germany and the United Kingdom, is expected to grow by 10 percent this year.


  • The economic power of China must not be underestimated.


  • As China moves to become a more consumer-led economy, ecommerce (especially O2O) is taking off, and with supportive Government policies encouraging foreign investments, UK SMEs can play their part in China’s ecommerce evolution.


  • Europe is often overlooked in the discussion about international markets, but an outlook from Ecommerce Europe indicates continued strong growth year on year. When compared to other regions, online sales as a percentage of retail revenue in Europe indicates plenty of room for further development.


  • Although China’s economy has suffered from instability throughout 2015, its ecommerce sector is and will remain a major driver of economic growth, as internet penetration and smartphone ownership continue to increase, a recent research study reveals.


  • Video is king of content, and now with the advent of contextual links to products related to the topic of a video, YouTube ecommerce is giving marketers a tool that can finally leverage user-created moving pictures as a call to action in themselves.


  • The relaxing of regulations, particularly the "forced localization" requirements, which in many countries compel firms to develop 'local' infrastructure, will provide real incentive to international retailers to grow their business cross border, by reducing costs and facilitating access to a large audience of shoppers.


  • All efforts and initiatives that contribute to the building of trust among online shoppers are to be welcomed. Many shoppers are still somewhat distrustful of transacting online, so if this scheme can help retailers assuage those fears, then this will have a positive effect on retailers' bottom lines.


  • Facebook ecommerce is becoming a reality, with the addition of a 'Shop Now' button, which will lead to real conversion and attribution tracking, and really leverage the engagement that brands can undoubtedly build on the social platform.


  • The ecommerce payments industry is in prime position to stimulate ecommerce growth, by defining and adhering to a framework that engenders a sense of trust among consumers, leading to increased volumes and order values.


  • Global price differentials are driving consumer demand for luxury brands - the right cross border strategy can pay huge dividends.


  • Although this project proposes a different strategy to current understanding of how drones can be used for delivery, it may represent a real opportunity to overcome some of the challenges of ecommerce logistics in Africa.


  • It is fascinating to note that in 2015, 12% of shoppers will take part "just to join the fun". Online shopping as a lifestyle choice.


  • Retailers' efforts to maintain the higher margins made online have lead to this solution. But is it working?


  • Often we can lose sight of the important aspects of the customer journey, favoring interesting design approaches to those that convert more effectively. Here are a couple of tweaks that could help you boost performance this holiday season.


  • India is a coming force in cross border ecommerce. Many challenges remain, in terms of logistics infrastructure, and payment methods, but with 60%-70% of the spending power concentrated among the 30% of the population that live in urban areas, it is clear that the time is nigh for retailers to start planning to enter the Indian market.


  • Without a doubt, the size of the opportunity that awaits retailers in these emerging markets is significant. While challenges remain, much of the groundwork has been done, in terms of technology development and access, and logistics infrastructure, and 2016 has the potential to be a breakthrough year.


  • The Liberal government in Canada is examining a proposal to raise the import duty and tax threshold on goods purchased online.


  • Use the eShopWorld International eCommerce Calendar to get insights into when and why people shop around the globe.

Type of enquiry

Customer Service

Please complete form below