eShopWorld

Modular Solutions

From global checkout to returns
Complete control over end-to-end customer journey

Modular Solutions

eShopWorld – Modular-Approach

Modular Approach

eShopWorld offers extremely agile and scalable modular solutions to give retailers all the capabilities needed to simplify and optimize global e-commerce. Our modules can be tailored specifically for your business and are integrated easily within your branded website environment.

eShopWorld – Solution Modules

Solution Modules

We offer the following modules, all of which we customize to meet your specific B2C needs: Global Checkout, Payments, Logistics (including shipping and delivery, cross-border clearance, and returns management), Customer Services, Retailer Administration, and Marketing Insights.

eShopWorld – Shopper-Centric Experience

Glocalization

All our solutions our glocalized—that is, created to provide the capabilities necessary for global e-commerce, but with a local feel. We provide your customer with a shopper experience that is as easy and comfortable as buying locally.

Modular Approach Easy integration

Modular Approach
Modular Approach





Because every B2C company has different global capabilities and strategies, we offer a modular approach to global e-commerce enablement. Our scalable solution modules span the entire customer and retailer journey. Extremely agile, these modules can be mixed and matched as needed and tailored to meet your specific needs, which can vary country by country.


Easy integration

Our solution modules also integrate easily within your environment. No costly or prolonged IT integrations needed. eShopWorld can have you up and running for global e-commerce faster than you think.

ust install a small Java script on your website for immediate access to a localized version of your site. Alternatively, you or our IT development team can interface with our pre-developed API web services to access all our cross-border functionality and services.

Global Checkout PCI-compliant checkout

Reduce cart abandonment and maximize conversion rates with our multilingual Global Checkout module with full landed cost visibility.

With our secure, PCI-compliant checkout, your shoppers can clearly view the entire cost—goods, shipping, handling, duties, and taxes; select their preferred shipping method; and choose whether to make duty payment at the checkout or during the delivery process. eShopWorld remits to the you, the retailer, in your preferred currency, and provides full protection against charge backs and currency fluctuation. We also allow you or eShopWorld to act as the Merchant of Record.

Global Checkout
Global Checkout

Payments Protected from fraud risk

Payments
Payments


Enable your global customers to pay with their preferred method of payment. Our Payments module lets customers in Russia pay using one of several popular electronic wallets or via cash on demand, and customers in Germany pay by ELV direct debit. With eShopWorld Payments, you can accept multiple payment methods and currencies.

With both Global Checkout and Payments, if eShopWorld is the Merchant of Record, you are completely protected from fraud risk. Should a buyer use a fraudulent credit card, it’s our problem, not yours. We absorb the risk.



Logistics End-to-End Logistics Services

Logistics
Logistics


Hand off all of some of your order fulfilment challenges, from shipping and delivery—including carrier management and cross-border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target market.

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Customer Service Multilingual customer care service

Customer Service
Customer Service


Provide excellent customer service. As at home, your cross-border customers will be more likely to buy from you if they know they have someone to turn to with their questions or concerns. At eShopWorld, we offer a multilingual customer care service to supplement your domestic customer service team. Your shoppers can have multi-channel access to our team through email, phone or online chat. We can also provide your team with the tools and information it needs to better support your international customers.



Retail Administration Catalog Management

Retail Administration
Retail Administration

Understand the data your sales generate. Our Retail Administration module provides you with the data, metrics, and reports you need to fully understand and enhance your international sales efforts. A report center provides configurable reporting for a range of information, such as order completion, delivery performance, and product sales by country.

Catalog Management

For international sales, catalog management can be a nightmare for some retailers. We can help prepare your product catalogs for global markets and keep them current with ever-fluctuating import duties. Working closely with your team, our experts assign HTS codes to products; identify any with export, import, or shipping restrictions; and help you plan accordingly.

Marketing Insights Protected from fraud risk

Marketing Insights
Marketing Insights


Improve and enhance your international marketing strategies and campaigns with eShopWorld data analysis, aggregated from our clients’ real world experiences, and strategic reports. Our insights into regional markets and cultures can help you tailor your marketing messages and promotions to take into account and take full advantage of cultural differences and nuances.






Type of enquiry

Customer Service

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Latest Whitepapers

Hand off all of your order fulfilment challenges, from shipping and delivery—including carrier management and cross-border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target market.

Latest Market Insights

Hand off all of your order fulfilment challenges, from shipping and delivery—including carrier management and cross-border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target market.


  • Plan your marketing activities across 6 global regions and 24 countries - free 2015 Global eCommerce Event Calendar created as a resource to ease the planning of region-based online marketing programs.


  • Irish online consumers spend €3,867,044 every minute on an average day in online payments, 20% of total Visa payments.


  • People who shop online using their mobile devices tend to spend twice as much via digital channels than those not buying on mobile devices.


  • France, the sixth biggest eCommerce market worldwide and third in Europe, behind Germany and the United Kingdom, is expected to grow by 10 percent this year.


  • The economic power of China must not be underestimated.


  • As China moves to become a more consumer-led economy, ecommerce (especially O2O) is taking off, and with supportive Government policies encouraging foreign investments, UK SMEs can play their part in China’s ecommerce evolution.


  • Europe is often overlooked in the discussion about international markets, but an outlook from Ecommerce Europe indicates continued strong growth year on year. When compared to other regions, online sales as a percentage of retail revenue in Europe indicates plenty of room for further development.


  • Although China’s economy has suffered from instability throughout 2015, its ecommerce sector is and will remain a major driver of economic growth, as internet penetration and smartphone ownership continue to increase, a recent research study reveals.


  • Video is king of content, and now with the advent of contextual links to products related to the topic of a video, YouTube ecommerce is giving marketers a tool that can finally leverage user-created moving pictures as a call to action in themselves.


  • The relaxing of regulations, particularly the "forced localization" requirements, which in many countries compel firms to develop 'local' infrastructure, will provide real incentive to international retailers to grow their business cross border, by reducing costs and facilitating access to a large audience of shoppers.


  • All efforts and initiatives that contribute to the building of trust among online shoppers are to be welcomed. Many shoppers are still somewhat distrustful of transacting online, so if this scheme can help retailers assuage those fears, then this will have a positive effect on retailers' bottom lines.


  • Facebook ecommerce is becoming a reality, with the addition of a 'Shop Now' button, which will lead to real conversion and attribution tracking, and really leverage the engagement that brands can undoubtedly build on the social platform.


  • The ecommerce payments industry is in prime position to stimulate ecommerce growth, by defining and adhering to a framework that engenders a sense of trust among consumers, leading to increased volumes and order values.


  • Global price differentials are driving consumer demand for luxury brands - the right cross border strategy can pay huge dividends.


  • Although this project proposes a different strategy to current understanding of how drones can be used for delivery, it may represent a real opportunity to overcome some of the challenges of ecommerce logistics in Africa.


  • It is fascinating to note that in 2015, 12% of shoppers will take part "just to join the fun". Online shopping as a lifestyle choice.


  • Retailers' efforts to maintain the higher margins made online have lead to this solution. But is it working?


  • Often we can lose sight of the important aspects of the customer journey, favoring interesting design approaches to those that convert more effectively. Here are a couple of tweaks that could help you boost performance this holiday season.


  • India is a coming force in cross border ecommerce. Many challenges remain, in terms of logistics infrastructure, and payment methods, but with 60%-70% of the spending power concentrated among the 30% of the population that live in urban areas, it is clear that the time is nigh for retailers to start planning to enter the Indian market.


  • Without a doubt, the size of the opportunity that awaits retailers in these emerging markets is significant. While challenges remain, much of the groundwork has been done, in terms of technology development and access, and logistics infrastructure, and 2016 has the potential to be a breakthrough year.


  • The Liberal government in Canada is examining a proposal to raise the import duty and tax threshold on goods purchased online.


  • Use the eShopWorld International eCommerce Calendar to get insights into when and why people shop around the globe.

Type of enquiry

Customer Service

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