One customer charge eShopWorld provides total transparency on costs, keeps prices competitive and does away with any inconvenience at the point of delivery.

One price and no surprises are essential to your customers

Online shoppers are just as demanding as in-store shoppers. They want an intuitive shopping experience that lets them browse and buy in a transparent manner, which means knowing the exact cost of the goods before they buy them. They also want value for money.

International shoppers are often surprised at the final price they pay when they buy online. This not only includes the checkout price, but also the cost of delivery, plus additional charges for local taxes and duties. This collective charge is called the ‘fully landed cost’.

eShopWorld makes life easy and keeps costs down

eShopWorld removes the fee imposed by the carrier for collecting tax and duties.

If your checkout doesn’t provide the fully landed cost then the carrier delivering the goods is forced to calculate and collect the taxes due. This raises three problems for your customer:

• Confusion - The shopper normally has no idea what the final total for the order will be because determining the effective tax rate is difficult.
• Cost - The carrier is forced to calculate the taxes due and charges for this administrative activity, increasing the overall cost of the order.
• Inconvenience - The shopper is faced with a second credit card charge to pay for handling fee and taxes.

As well as providing total transparency at the checkout, eShopWorld removes the fee imposed by the carrier for collecting tax and duties. So your customer pays just once, at a competitive cost with no additional carrier overheads.

Real-time tracking, returns and refunds

eShopWorld not only enables customers to see the full cost of the transaction at checkout, but also provides them with additional services, which means they can track the status of their purchase. eShopWorld provides your international shoppers with the following capabilities:

• Real-time shipment traceability, where shoppers can access the shipment status of their order either via your website or through the eShopWorld Customer Order Manager
• Local returns address, with the option of pre-authorized returns
• Refunds which can include customs and duty drawback
• Effective customer service, via multi-lingual email support with full tracking information immediately available to your representatives

Customers track their order online and the package is delivered direct to their door, keeping costs low and removing any inconvenience.