Managing returns eShopWorld offers a comprehensive local returns management service in 220 countries.

Managing returns can represent a real headache when dealing with hundreds of different markets. As well as the obvious language barriers there are also the specific bureaucracies of each individual country, including consumer rights legislation, with which your policies must comply.

eShopWorld removes this complex and bewildering set of considerations by offering a returns service in 220 countries, taking care of all the logistics, so you don’t have to. This flexibility helps deliver the mostcost-effective policies for your international sales strategies.

Additional services beyond standard returns

In some cases the value of the product does not justify the cost of returning it in a saleable condition. In such cases, alternative solutions are available, including certified destruction or resale of the product through secondary markets, which is something that eShopworld can facilitate on your behalf. As part of our service we also offer storage for bulk freight returns.

Dealing with international tax authorities

Where refunds are to be made to customers, any local taxes paid as part of the overall cost must be claimed back. Duty drawback can be facilitated based on returns to your distribution centre or certified destruction.

This requires relationships with customs authorities, which eShopWorld has established in over 200 cities globally.