eShopWorld_Customer-Journey_3

Deliver a localized online shopping experience to a global audience

Sell Global, Feel Local

 

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Shopper Experience

eShopWorld – Shopper-Centric Experience
eShopWorld – Brand Protection
glocalization

Shopper-Centric Experience

eShopWorld allows retailers to provide cross-border shoppers with an excellent shopping experience throughout their complete customer journey—from browsing to buying and beyond. An experience that drives repeat business and reflects well on your brand.

Brand Protection

Since cross-border customers shop entirely within your own B2C website environment, you control the brand messages and “look and feel.” You also retain full control over your customer data—for no additional fee.

Glocalization

We “glocalize” the cross-border shopper experience so that, from the moment shoppers first visit your website until their order arrives at their doorsteps, they can enjoy a global shopping experience that feels local.

eShopWorld – Shopper Experience

Shopper-Centric Experience

eShopWorld personalizes and localizes your B2C website so that it presents to global shoppers all the information they need in a manner that is culturally appealing, user-friendly, and tailored to them. We make it easy for them to browse and find the information they need, see prices in their currency and view the fully landed cost before clicking to buy, pay using their preferred payment methods, and receive goods via local delivery options, They can also talk to customer service or process returns just as if dealing with a local company.

Full Control Over Brand

With full control over the shopper’s experience, you retain full control over your brand as well. Since cross-border customers shop entirely within your own glocalized website environment, you control the brand messages and “look and feel.” We help you convey your brand in the right language, with the right words and nuances for your target audience, and provide the excellent shopper experience that builds confidence and goodwill for your brand.

In addition, with eShopWorld, you retain full control over your customer data, which can help you continue to refine your brand messages. We give you full access to that data—at no additional fee—so you can learn which consumers are buying what and improve your marketing.

eShopWorld – Full Control Over Brand
eShopWorld – Comprehensive Glocalization

Comprehensive Glocalization

We provide shoppers with global reach but local feel. Based on IP address, shoppers are presented with a website in their own language, with their own cultural conventions and localized product pricing throughout (based on a simple currency conversion or market-specific pricing).

Shoppers can also take advantage of market-specific promotions and marketing campaigns such as special discounts or free shipping for “Singles Day” in China or Diwali in India.

It’s as easy for global shoppers to buy from you as from a local e-tailer. They can pay in their currency, see total landed cost calculations, pay with their preferred payment methods, and receive shipment via local shipping options. They can also talk to customer service in their language and easily return items.

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