About Us

ESW is the cross-border ecommerce leader, empowering the world’s best-loved retailers and brands to make global shopping better, safer, simpler and faster, end-to-end. From compliance, data security, fraud protection, taxes, and tariffs to checkout, delivery, returns, customer service, and demand generation, our powerful combination of technology and human ingenuity delivers quick to market, asset-light solutions for brands to create localized, direct consumer relationships across 200 markets in as few as 6 weeks. ESW is a wholly owned subsidiary of Asendia.

Learn more about Asendia Group

More than 350 highly skilled specialists work in our business, spanning the eCommerce value chain across areas such as Technology, Product, Operations, Finance and more. If you are passionate about making a difference in the eCommerce space, and are interested in joining us, please check out our Careers section for any open roles.

Vision and Mission

Since 2010, eShopWorld has envisioned a branded global eCommerce ecosystem, where consumers around the globe can shop directly with their favorite brands and enjoy a shopping experience that makes them feel right at home.

To make our vision a reality, our mission is to build the most powerful global eCommerce platform in the world. No matter where the shopper is located, if a brand is based in another country, the shopper’s experience can still feel local and familiar. From pricing to payments, shipping to returns, we use our technology to bring brands and shoppers closer together, making the world feel like a smaller place.


Company History & Awards


  • eShopWorld is founded, with a vision to connect global brands with shoppers around the world


  • Returns service is launched, with online portal


  • First Checkout product, processing payments for Duty and Taxes


  • Moved to new offices in Dublin
  • New York office is opened


  • Full integration of Checkout product into retailer checkout flow


  • Amsterdam and Hong Kong hubs are commissioned
  • Global eCommerce platform is launched, localizing the end-to-end eCommerce journey
  • Technology platform is migrated to the cloud
  • Ranked #1 Deloitte Technology Fast 50


  • Moved to new headquarters in Swords, Dublin
  • Singapore hub is commissioned
  • Vertical Market Specialist of the Year – Technology Excellence Awards
  • Technology Company of the Year – eir Elevation Awards Outstanding Achievement in International Growth – Irish Software Awards
  • Medium Sized Exporter of the Year – Export Industry Awards
  • Technology Exporter of the Year – Export Industry Awards


  • Announcement to add 250 new jobs over the next 3 years
  • Singapore office is opened
  • Self Service Shipping Portal is launched
  • Technology Exporter of the Year – Export Industry Awards
  • Company of the Year – Software Industry Awards
  • Ranked #1 Deloitte Technology Fast 50


  • London office is opened
  • Checkout 2.0 is launched

Management Team

Tommy Kelly


Stephen O’Riordan

Chief Operating Officer

David Manifold

Chief Financial Officer

Conor O'Kane

Chief Information Officer

Patrick Bousquet-Chavanne

CEO, Americas

Martim Avillez Oliveira

Chief Commercial Officer, EMEA & APAC

Regina Gray

Chief Customer Officer

Cian Ó Cuinneagáin

Chief Product Officer

Colm O’Donaill

Chief Technology Officer

Mark Kirschner

Chief Marketing Officer

Martin Tully

Head of Client Management

Sharon Scally

Head of HR

Allison Coughlan

Head of Enterprise Risk

Ahmed Naiem

Chief Commercial Officer, Americas

Claude Tonna-Barthet

Chief Projects Officer

Jason McCourt

Head of Operations