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Let our cross border experts manage your international orders.

Track My Order – Frequently Asked Questions

Who is eShopWorld?

eShopWorld is a global eCommerce and logistics management company that works with retailers to give you, the shopper, a localized shopping experience. Through our service, you are able to see local prices and pay for goods using a method you prefer. We manage the delivery of your order, with full tracking every step of the way.

Why has my international order been charged duties and taxes?

Goods imported into certain countries (including European Union, Switzerland, Norway and Japan) must be declared to Customs and may be liable to duties and tax (e.g. VAT). This declaration is made by eShopWorld and any duty & taxes arising are paid by eShopworld on your behalf. Both duty and tax are calculated at rates set out by Customs. The breakdown and the calculations are based on the value of the goods and shipping. Please be aware that duty may also form part of the tax calculation. There are certain thresholds where certain items may be tax and duty exempt. You will be able to view the total amount of applicable duty and tax for your order within the email from eShopWorld. If you do incur these additional charges, they must be paid in order for your package to clear Customs.

Note that Customs Clearance may occur regionally instead of in the final delivery country. For example, your parcel may clear customs in France, even if you live in another European Union country. Similarly, it might clear in Singapore, even if you live in another part of Asia.

How can I track my international order?

Please click this link to check the progress of your international express order with your tracking number provided. Please note that tracking information may not be available for 1-2 business days:

How can I contact eShopWorld?

Please use the contact form below for all enquiries about international orders:

Please use form below for all enquiries about international orders:

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