Global Success made simple

Global Success made simple

Deep cross-border expertise helps you enter new markets quickly and efficiently. Using global technology infrastructure, logistics experts, and local expertise, we optimize the customer cross-border buyer journey because we know local better than anyone. We know how to bring brands and shoppers closer together – making online shopping feel like home. We deliver over $500M units of goods to over 200 markets every year for top brands and retailers.

eShopWorld optimizes every touchpoint on the cross border eCommerce journey.

Customer acquisition is the fuel that drives success for cross border eCommerce. Brands wishing to grow global sales must consider how they plan to bring shoppers to the top of the funnel. However, what works wonders in the brand’s domestic market often amounts to wasted spend in international marketing campaigns. eShopWorld can consult on, and execute robust market-specific campaigns that cut out wasted spend, generate the highest ROI, and maximise the growth opportunity across multiple channels.

Are you wasting precious marketing spend without getting the results you need? Reach out to us and we’d be happy to analyse your current campaigns to see how you can improve.

When an international shopper lands on your site, it is essential that everything looks and feels familiar. Language, currency and pricing should all feel exactly like they would if the shopper were browsing a domestic site.

Once the shopper has added items to their cart, we make it easy for them to navigate through the checkout to the point of purchase. This means providing a checkout experience that makes the shopper feel at home, with features including local address fields, address lookup, auto-complete and more.

Duties and taxes are a critical element of the cross border eCommerce journey. Our technology accurately calculates import charges at a product level. Those charges can be shown as a line item in the cart or embedded into the product prices (some countries are accustomed to seeing an ‘all-in’ price, others expect to see duties/taxes separately). Either way, the final price is guaranteed to the shopper, which means no unpleasant additional charges on their doorstep.

It sounds obvious, but being able to pay is a crucial step towards completing an order! Not every country favors credit cards, and not every shopper has access to one either. All around the world, different methods have become the ‘norm’ for online payments. Whether it be iDeal in the Netherlands or Alipay in China, offering an optimal blend of payment options will give you the greatest market gain in each country.

Our global payments solution is designed to achieve the maximum conversion rate possible in each market. Real-time decision making routes payments through a matrix of acquiring banks, to ensure the highest successful payment rate. We also work with multiple local acquirers to guarantee that each shopper’s payment will be recognized and processed successfully.

Entering international markets often represents a challenging, unfamiliar fraud environment for online merchants. eShopWorld’s platform offers peace of mind by assuming all of the fraud risk and guaranteeing a 0% fraud rate to all of our clients. Our hybrid approach to fraud management combines machine learning with a highly developed manual review process, to ensure the maximum payment acceptance rate, while minimizing the number of chargebacks.

Delivery performance continues to be a key element of the international eCommerce journey, with shopper expectations becoming more and more demanding. eShopWorld’s technology is integrated in more than 40 global hubs and returns centers, allowing us to move packages quickly, cost effectively and accurately.

We are carrier agnostic, which means we work with the best local delivery partners in each market. Our platform consolidates tracking information from more than 25 different carriers and displays it through a tracking portal, branded with your look and feel.

Returns are a non-negotiable element of international eCommerce. Lack of a well-defined, appropriate returns policy is consistently chosen by shoppers as one of the primary reasons to not complete a cross border purchase.

We’ve taken international returns and made them local. With dozens of returns centers dotted around the globe, it’s easy for shoppers to log in to a branded portal, select the item they want to return, print a label, and send it to their local center. This means faster refunds, and happier customers. We also offer duty drawback in multiple countries, allowing for full refunds including duties and taxes.

A great cross border experience doesn’t end at the shopper’s doorstep. We provide the front line support to help customers know the status of their orders. Our customer service portal gives retailers insight into every element of the order journey, and the ability to manage refunds, replacements and much more.

eShopWorld uses teams of international conversion specialists to optimize all of the elements of the cross border journey. We seek every advantage to maximize revenue growth and ensure the greatest number of shoppers complete their purchase, receive their order and return to your website time and time again.

eShopWorld optimizes every touchpoint on the cross border eCommerce journey.

Customer acquisition is the fuel that drives success for cross border eCommerce. Brands wishing to grow global sales must consider how they plan to bring shoppers to the top of the funnel. However, what works wonders in the brand’s domestic market often amounts to wasted spend in international marketing campaigns. eShopWorld can consult on, and execute robust market-specific campaigns that cut out wasted spend, generate the highest ROI, and maximise the growth opportunity across multiple channels.

Are you wasting precious marketing spend without getting the results you need? Reach out to us and we’d be happy to analyse your current campaigns to see how you can improve.

When an international shopper lands on your site, it is essential that everything looks and feels familiar. Language, currency and pricing should all feel exactly like they would if the shopper were browsing a domestic site.

Once the shopper has added items to their cart, we make it easy for them to navigate through the checkout to the point of purchase. This means providing a checkout experience that makes the shopper feel at home, with features including local address fields, address lookup, auto-complete and more.

Duties and taxes are a critical element of the cross border eCommerce journey. Our technology accurately calculates import charges at a product level. Those charges can be shown as a line item in the cart or embedded into the product prices (some countries are accustomed to seeing an ‘all-in’ price, others expect to see duties/taxes separately). Either way, the final price is guaranteed to the shopper, which means no unpleasant additional charges on their doorstep.

It sounds obvious, but being able to pay is a crucial step towards completing an order! Not every country favors credit cards, and not every shopper has access to one either. All around the world, different methods have become the ‘norm’ for online payments. Whether it be iDeal in the Netherlands or Alipay in China, offering an optimal blend of payment options will give you the greatest market gain in each country.

Our global payments solution is designed to achieve the maximum conversion rate possible in each market. Real-time decision making routes payments through a matrix of acquiring banks, to ensure the highest successful payment rate. We also work with multiple local acquirers to guarantee that each shopper’s payment will be recognized and processed successfully.

Entering international markets often represents a challenging, unfamiliar fraud environment for online merchants. eShopWorld’s platform offers peace of mind by assuming all of the fraud risk and guaranteeing a 0% fraud rate to all of our clients. Our hybrid approach to fraud management combines machine learning with a highly developed manual review process, to ensure the maximum payment acceptance rate, while minimizing the number of chargebacks.

Delivery performance continues to be a key element of the international eCommerce journey, with shopper expectations becoming more and more demanding. eShopWorld’s technology is integrated in more than 40 global hubs and returns centers, allowing us to move packages quickly, cost effectively and accurately.

We are carrier agnostic, which means we work with the best local delivery partners in each market. Our platform consolidates tracking information from more than 25 different carriers and displays it through a tracking portal, branded with your look and feel.

Returns are a non-negotiable element of international eCommerce. Lack of a well-defined, appropriate returns policy is consistently chosen by shoppers as one of the primary reasons to not complete a cross border purchase.

We’ve taken international returns and made them local. With dozens of returns centers dotted around the globe, it’s easy for shoppers to log in to a branded portal, select the item they want to return, print a label, and send it to their local center. This means faster refunds, and happier customers. We also offer duty drawback in multiple countries, allowing for full refunds including duties and taxes.

EshopWorld Platform in Numbers

Global Coverage

0+

Markets served by eShopWorld platform

Scale

$0m+

GMV will be transacted on eShopWorld platform in 2018

Growth

0x

Average market revenue growth in Year 1 trading on eShopWorld platform

Market Expertise

0%

Revenue achieved in top 30 markets

So what’s next?

Every great journey begins with the first step

That first step is a conversation. If you’re ready to talk, we’re ready to share with you how we can drive success on your global eCommerce journey.

Ready?

Let’s get started
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