Attendees will learn

About Our Speakers

Customer Centricity in the New Retail World

Developing persona-based experiences that place new customer behaviors, trends and regulations at the centre of the shopping journey will define success in the post-pandemic retail world.

Overview

In recent months, brands and retailers have faced many challenges in the new coronavirus-dominated world. The business of Retail is being reshaped and consumer experience is being redefined. Understanding customer needs, staying customer centric and delivering tailored shopping experiences has become ever more important for retailers around the globe.

eShopWorld is delighted to announce the second instalment in our series of webinars and virtual education experiences developed in collaboration with world-renowned retail experts and eCommerce leaders.

Our panel of experts will share their insights and the best-in-breed strategies that will guarantee success in the post-pandemic ‘new retail’ environment.

Over a one-hour session, held on June 17th & 18th our two industry leaders will cover learnings and best practices around:

Key practices to stay consumer centric in the post Coronavirus world - Martin Newman, Founder The Customer First Group

  • Which emerging behaviors are temporary and which are here to stay 
  • 10  key drivers and principles for becoming customer-centric in the new world 
  • The evolution of best practice due to the transformational effects of the Coronavirus 
  • How to engage effectively with consumers and rebuild confidence and loyalty

Register for the Webinar

Register now to receive your invitation link.

Crafting locally-optimized shopper experiences for a fast changing world – Cian O’Cuinneagain, Chief Product Officer, eShopWorld

  • Using insight to tailor shopping experiences to markets and personas 
  • Leveraging active experience testing and refinement to build great shopping journeys (mystery shopper, AB, analytics) 
  • Setting up best-in-breed country strategies through a growth-focused partnership 
  • Adapting to changing needs: post-Covid experiences (offline to online, digital-led, tailored shopper engagement 
  • Optimised conversion from pricing, checkout & payment 

Martin Newman

Consumer Champion & Founder The Customer First Group

As the Consumer Champion and founder of Customer Service Action, Martin is a force for positive change for both consumers and brands. As well as fighting for consumer rights Martin is an advocate for diversity, social responsibility and employee engagement for all consumer facing sectors. These issues top the agenda in his media appearances across national press and television. He appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, casual dining, automotive and financial services sectors. 


 Martin has worked for over 35 years in around the retail sector and led the multichannel operations for some of the world’s most recognisable retail brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. His bestselling book 100 Practical Ways to Improve Customer Experience, is seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019. 


 Martin’s counsel also encompasses roles as a Non-Executive Director, Chairman and Board Advisor working with the Boards of consumer-facing businesses on their key strategic questions and challenges. He is also a board advisor to Clearpay, Yext and is a Trustee of In Kind Direct and a member of the prestigious KPMG IPSOS Retail Think Tank.

Cian O’Cuinneagain

Chief Product Officer, eShopWorld

Cian is a senior technology product leader with diverse domestic and international experience gained within capital markets, eCommerce, the airline industry and the start-up world. He has a proven track record of strategizing, architecting and delivering innovative large-scale technology product offerings. He has extensive experience leading large, growth focused teams across product as well as engineering, quality, client-facing, operations & sales activities. 


In his role as Chief Product Officer at eShopWorld, he’s been leading platform innovation, enhancements & strategic direction of the eShopWorld product to refine and enhance the consumer experience at every touchpoint across the eCommerce value chain. 


Prior to eShopWorld Cian worked in a variety of industries and product innovation focused on user experience.

We are an eCommerce company that provides a technology platform to brands and retailers that wish to sell online into global markets. Our platform makes brands’ websites feel local to international shoppers, and makes it easier for them to complete their purchase, moving seamlessly through the buyer journey, from checkout to returns.

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Thursday, June 18th

1pm EST / 6pm BST

WEBINAR STARTS IN:

00 Days 00 Hrs 00 Mins 00 Secs 

Developing persona-based experiences that place new customer behaviors, trends and regulations at the centre of the shopping journey will define success in the post-pandemic retail world.

WEBINAR STARTS IN:

In recent months, brands and retailers have faced many challenges in the new coronavirus-dominated world.

 The business of Retail is being reshaped and consumer experience is being redefined. Understanding customer needs, staying customer centric and delivering tailored shopping experiences has become ever more important for retailers around the globe.

eShopWorld is delighted to announce the second instalment in our series of webinars and virtual education experiences developed in collaboration with world-renowned retail experts and eCommerce leaders.

Our panel of experts will share their insights and the best-in-breed strategies that will guarantee success in the post-pandemic ‘new retail’ environment.

Overview

Attendees will learn

Over a one-hour session, held on June 17th & 18th our two industry leaders will cover learnings and best practices around:

Key practices to stay consumer centric in the post Coronavirus world - Martin Newman, Founder The Customer First Group

Crafting locally-optimized shopper experiences for a fast changing world –  Cian O’Cuinneagain, Chief Product Officer, eShopWorld

About Our Speakers

As the Consumer Champion and founder of Customer Service Action, Martin is a force for positive change for both consumers and brands. As well as fighting for consumer rights Martin is an advocate for diversity, social responsibility and employee engagement for all consumer facing sectors. These issues top the agenda in his media appearances across national press and television. He appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, casual dining, automotive and financial services sectors. 


 Martin has worked for over 35 years in around the retail sector and led the multichannel operations for some of the world’s most recognisable retail brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. His bestselling book 100 Practical Ways to Improve Customer Experience, is seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019. 


 Martin’s counsel also encompasses roles as a Non-Executive Director, Chairman and Board Advisor working with the Boards of consumer-facing businesses on their key strategic questions and challenges. He is also a board advisor to Clearpay, Yext and is a Trustee of In Kind Direct and a member of the prestigious KPMG IPSOS Retail Think Tank. 

Cian is a senior technology product leader with diverse domestic and international experience gained within capital markets, eCommerce, the airline industry and the start-up world. He has a proven track record of strategizing, architecting and delivering innovative large-scale technology product offerings. He has extensive experience leading large, growth focused teams across product as well as engineering, quality, client-facing, operations & sales activities. 


In his role as Chief Product Officer at eShopWorld, he’s been leading platform innovation, enhancements & strategic direction of the eShopWorld product to refine and enhance the consumer experience at every touchpoint across the eCommerce value chain. 


Prior to eShopWorld Cian worked in a variety of industries and product innovation focused on user experience. 

Best Practice

Martin Newman

Consumer Champion & Founder The

 Customer First Group

Cian O’Cuinneagain

Chief Product Officer, eShopWorld